All our products are made from locally sourced British / EN steels which typically originate via British or EU factory mills. We never use sub-standard steels and will be to the highest grades usually S275 grade.
Every steel sheet we use is traceable back to the mills through fully certified mill certification. Each steel is then cut using advanced laser processes (accurate to +/-0.01 mm), after which the products are hand-assembled and carefully welded together.
Every product is finished by our local approved vendors and then carefully packaged ready for shipment.
Our Guarantee to you, our customer, covers the steel integrity, welding and stability. We cannot Guarantee the paint / coating finish as this is weather dependent but if the paint finish fades/wears you can apply another heat resistant / high temperature coating. If the product exhibits gradual rust, this is also a natural part of the ageing process and does not affect the product integrity. We will happily discuss options to restore the product finish.
The steel is 3 mm thick so can withstand years of outdoor use. This means it’s perfectly OK for you to leave your fire pit outside and will require very little care. We do however recommend cleaning the product after use, and ideally covering when not in use. The occasional WD40 will not do any harm either.
Our products are designed to be safe and stable, but of course we strongly advise products are carefully positioned and used under supervision, particularly with young children around.
If you need to use the Guarantee, just contact us, we will check your purchase details and offer a replacement product [ after your product has been shipped back to us ]. We may however at our discretion accept photos rather than the product returned. Our aim is to ensure you are totally happy with your product. This is more important to us and we will always work to find an amicable solution - that's our Guarantee !