Here are a few of the frequently asked questions.
Q. How long does it take to manufacture my order ?
A. It usually takes up to 3 weeks to manufacture your order as we literally start from scratch and carefully source local materials, precisely cut, weld and then paint at our local vendors. No order is rushed through. If the item is in stock, we can ship within a few days. At the moment we do not customize orders with names/logos etc, but something we are looking at.
Q. How long will it take for my items to arrive?
A. It will usually take 1-3 business days shipping for all orders to arrive. Shipping times may vary from product-to-product, based on demand and the shipping address.
Q. Where do you ship from?
A. We ship from our factory located in the UK.
Q. Where can I place an order from?
A. For now we ship to UK only but soon you could place an order from any country.
Q. Where is you company located?
A. We are a 100% UK based company.
Q. Are your products Guaranteed ?
A. Yes, we offer a 5 year guarantee on the product provided there has been no misuse. We cannot guarantee the paint finish as this will wear in time, but will not affect the product use. We guarantee the product integrity and steels. Please see our full policy and conditions.
Q. Which currency will I be charged in?
A. We processes all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to us by filling the form in our contact page.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. 100% you can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.